Senior Connection Center, Inc.   PSA-Wide
2016 SATISFACTION SURVEY RESULTS    
CASE MANAGEMENT   
 
1.  I know how to contact my case manager if I have a problem

2.  My case manager listens to what I say about the things I need

 
3.  My case manager is very knowledgeable about the services that are available

4.  It is easy to call my case manager if I need to speak with him or her

 
5.  My case manager has arranged all the services I need

6.  On the whole, my case manager does a good job setting up care for me

 
  = Provider     = PSA

 
7.  My case manager is polite and treats me with respect

8.  If I leave a message for my case manager, I know they will return my call

 
9.  My case manager makes an extra effort to get me the help I need

10.  Does this service help you stay in your home

 
11.  Does this service help you maintain or improve your quality of life

 
  = Provider     = PSA


Senior Connection Center, Inc.   Hillsborough County Family/Aging Srvcs
2016 SATISFACTION SURVEY RESULTS    
CASE MANAGEMENT   
 
1.  My case manager is very knowledgeable about the services that are available

2.  It is easy to call my case manager if I need to speak with him or her

 
3.  My case manager has arranged all the services I need

4.  On the whole, my case manager does a good job setting up care for me

 
5.  My case manager is polite and treats me with respect

6.  If I leave a message for my case manager, I know they will return my call

 
  = Provider     = PSA

 
7.  My case manager makes an extra effort to get me the help I need

8.  Does this service help you stay in your home

 
9.  Does this service help you maintain or improve your quality of life

10.  I know how to contact my case manager if I have a problem

 
11.  My case manager listens to what I say about the things I need

 
  = Provider     = PSA


Senior Connection Center, Inc.   Manatee County Community Services
2016 SATISFACTION SURVEY RESULTS    
CASE MANAGEMENT   
 
1.  I know how to contact my case manager if I have a problem

2.  My case manager listens to what I say about the things I need

 
3.  My case manager is very knowledgeable about the services that are available

4.  It is easy to call my case manager if I need to speak with him or her

 
5.  My case manager has arranged all the services I need

6.  On the whole, my case manager does a good job setting up care for me

 
  = Provider     = PSA

 
7.  My case manager is polite and treats me with respect

8.  If I leave a message for my case manager, I know they will return my call

 
9.  My case manager makes an extra effort to get me the help I need

10.  Does this service help you stay in your home

 
11.  Does this service help you maintain or improve your quality of life

 
  = Provider     = PSA


Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Highlands
2016 SATISFACTION SURVEY RESULTS    
CASE MANAGEMENT   
 
1.  I know how to contact my case manager if I have a problem

2.  My case manager listens to what I say about the things I need

 
3.  My case manager is very knowledgeable about the services that are available

4.  It is easy to call my case manager if I need to speak with him or her

 
5.  My case manager has arranged all the services I need

6.  On the whole, my case manager does a good job setting up care for me

 
  = Provider     = PSA

 
7.  My case manager is polite and treats me with respect

8.  If I leave a message for my case manager, I know they will return my call

 
9.  My case manager makes an extra effort to get me the help I need

10.  Does this service help you stay in your home

 
11.  Does this service help you maintain or improve your quality of life

 
  = Provider     = PSA


Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Hardee
2016 SATISFACTION SURVEY RESULTS    
CASE MANAGEMENT   
 
1.  I know how to contact my case manager if I have a problem

2.  My case manager listens to what I say about the things I need

 
3.  My case manager is very knowledgeable about the services that are available

4.  It is easy to call my case manager if I need to speak with him or her

 
5.  My case manager has arranged all the services I need

6.  On the whole, my case manager does a good job setting up care for me

 
  = Provider     = PSA

 
7.  My case manager is polite and treats me with respect

8.  If I leave a message for my case manager, I know they will return my call

 
9.  My case manager makes an extra effort to get me the help I need

10.  Does this service help you stay in your home

 
11.  Does this service help you maintain or improve your quality of life

 
  = Provider     = PSA


Senior Connection Center, Inc.   Seniors First
2016 SATISFACTION SURVEY RESULTS    
CASE MANAGEMENT   
 
1.  I know how to contact my case manager if I have a problem

2.  My case manager listens to what I say about the things I need

 
3.  My case manager is very knowledgeable about the services that are available

4.  It is easy to call my case manager if I need to speak with him or her

 
5.  My case manager has arranged all the services I need

6.  On the whole, my case manager does a good job setting up care for me

 
  = Provider     = PSA

 
7.  My case manager is polite and treats me with respect

8.  If I leave a message for my case manager, I know they will return my call

 
9.  My case manager makes an extra effort to get me the help I need

10.  Does this service help you stay in your home

 
11.  Does this service help you maintain or improve your quality of life

 
  = Provider     = PSA