| Senior Connection Center, Inc. | Hillsborough County Family/Aging Srvcs | |
| 2017 SATISFACTION SURVEY RESULTS | ||
| CASE MANAGEMENT |
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1. I know how to contact my case manager if I have a problem |
2. My case manager listens to what I say about the things I need |
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3. My case manager is very knowledgeable about the services that are available |
4. It is easy to call my case manager if I need to speak with him or her |
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5. My case manager has arranged all the services I need |
6. On the whole, my case manager does a good job setting up care for me |
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= Provider |  |
= PSA |
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7. My case manager is polite and treats me with respect |
8. If I leave a message for my case manager, I know they will return my call |
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9. My case manager makes an extra effort to get me the help I need |
10. Does this service help you stay in your home |
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11. Does this service help you maintain or improve your quality of life |
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= Provider | |
= PSA |