Senior Connection Center, Inc.   PSA-Wide
2017 SATISFACTION SURVEY RESULTS   Pool 244 | Mailed 150 (61.48% Sample Size)
Mailed 150 | Returned 47 (31.33% Return Rate)
PERSONAL CARE   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My personal care aide is very thorough
74% 17% 4% 4% 0% 0%
2 My personal care aide arrives on time
79% 17% 2% 0% 0% 2%
3 My personal care aide is polite, respectful and treats me with dignity
87% 11% 0% 2% 0% 0%
4 In general, my personal care aide takes an interest in me as a person
79% 15% 0% 0% 2% 4%
5 I need to see my personal care aide more times each week than I do now
36% 13% 15% 30% 4% 2%
6 It is easy to communicate with my personal care aide
85% 13% 0% 2% 0% 0%
7 My personal care aide stays as long as she is supposed to
79% 17% 2% 0% 2% 0%
8 Generally, my personal care aide knows how to complete all tasks
79% 17% 2% 0% 2% 0%
9 I trust my personal care aide in my house
85% 11% 0% 0% 2% 2%
10 My personal care aide has enough time to do all the jobs I need done
55% 19% 13% 11% 2% 0%
11 My personal care aide usually completes all of the jobs she is suppose to
72% 19% 2% 6% 0% 0%
12 Do these services help you stay in your home
91% 6% 0% 2% 0% 0%
13 Do these services help you maintain or improve your quality of life
94% 4% 0% 0% 2% 0%

Senior Connection Center, Inc.   Hillsborough County Family/Aging Srvcs
2017 SATISFACTION SURVEY RESULTS   Pool 92 | Mailed 60 (65.22% Sample Size)
Mailed 60 | Returned 16 (26.67% Return Rate)
PERSONAL CARE   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My personal care aide is very thorough
81% 19% 0% 0% 0% 0%
2 My personal care aide arrives on time
69% 19% 6% 0% 0% 6%
3 My personal care aide is polite, respectful and treats me with dignity
88% 13% 0% 0% 0% 0%
4 In general, my personal care aide takes an interest in me as a person
75% 19% 0% 0% 0% 6%
5 I need to see my personal care aide more times each week than I do now
25% 6% 25% 38% 6% 0%
6 It is easy to communicate with my personal care aide
81% 19% 0% 0% 0% 0%
7 My personal care aide stays as long as she is supposed to
75% 25% 0% 0% 0% 0%
8 Generally, my personal care aide knows how to complete all tasks
88% 13% 0% 0% 0% 0%
9 I trust my personal care aide in my house
88% 13% 0% 0% 0% 0%
10 My personal care aide has enough time to do all the jobs I need done
63% 25% 6% 6% 0% 0%
11 My personal care aide usually completes all of the jobs she is suppose to
69% 31% 0% 0% 0% 0%
12 Do these services help you stay in your home
94% 6% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
94% 6% 0% 0% 0% 0%

Senior Connection Center, Inc.   Manatee County Community Services
2017 SATISFACTION SURVEY RESULTS   Pool 64 | Mailed 30 (46.88% Sample Size)
Mailed 30 | Returned 7 (23.33% Return Rate)
PERSONAL CARE   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My personal care aide is very thorough
43% 14% 14% 29% 0% 0%
2 My personal care aide arrives on time
86% 14% 0% 0% 0% 0%
3 My personal care aide is polite, respectful and treats me with dignity
86% 0% 0% 14% 0% 0%
4 In general, my personal care aide takes an interest in me as a person
86% 0% 0% 0% 14% 0%
5 I need to see my personal care aide more times each week than I do now
14% 43% 14% 29% 0% 0%
6 It is easy to communicate with my personal care aide
71% 14% 0% 14% 0% 0%
7 My personal care aide stays as long as she is supposed to
71% 14% 0% 0% 14% 0%
8 Generally, my personal care aide knows how to complete all tasks
57% 14% 14% 0% 14% 0%
9 I trust my personal care aide in my house
71% 14% 0% 0% 14% 0%
10 My personal care aide has enough time to do all the jobs I need done
71% 29% 0% 0% 0% 0%
11 My personal care aide usually completes all of the jobs she is suppose to
57% 14% 0% 29% 0% 0%
12 Do these services help you stay in your home
86% 0% 0% 14% 0% 0%
13 Do these services help you maintain or improve your quality of life
86% 0% 0% 0% 14% 0%

Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Highlands
2017 SATISFACTION SURVEY RESULTS   Pool 16 | Mailed 16 (100.00% Sample Size)
Mailed 16 | Returned 7 (43.75% Return Rate)
PERSONAL CARE   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My personal care aide is very thorough
86% 14% 0% 0% 0% 0%
2 My personal care aide arrives on time
100% 0% 0% 0% 0% 0%
3 My personal care aide is polite, respectful and treats me with dignity
86% 14% 0% 0% 0% 0%
4 In general, my personal care aide takes an interest in me as a person
71% 29% 0% 0% 0% 0%
5 I need to see my personal care aide more times each week than I do now
14% 0% 0% 57% 14% 14%
6 It is easy to communicate with my personal care aide
86% 14% 0% 0% 0% 0%
7 My personal care aide stays as long as she is supposed to
86% 14% 0% 0% 0% 0%
8 Generally, my personal care aide knows how to complete all tasks
71% 29% 0% 0% 0% 0%
9 I trust my personal care aide in my house
86% 14% 0% 0% 0% 0%
10 My personal care aide has enough time to do all the jobs I need done
71% 29% 0% 0% 0% 0%
11 My personal care aide usually completes all of the jobs she is suppose to
86% 14% 0% 0% 0% 0%
12 Do these services help you stay in your home
71% 29% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
86% 14% 0% 0% 0% 0%

Senior Connection Center, Inc.   Seniors First
2017 SATISFACTION SURVEY RESULTS   Pool 65 | Mailed 40 (61.54% Sample Size)
Mailed 40 | Returned 17 (42.50% Return Rate)
PERSONAL CARE   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My personal care aide is very thorough
76% 18% 6% 0% 0% 0%
2 My personal care aide arrives on time
76% 24% 0% 0% 0% 0%
3 My personal care aide is polite, respectful and treats me with dignity
88% 12% 0% 0% 0% 0%
4 In general, my personal care aide takes an interest in me as a person
82% 12% 0% 0% 0% 6%
5 I need to see my personal care aide more times each week than I do now
65% 12% 12% 12% 0% 0%
6 It is easy to communicate with my personal care aide
94% 6% 0% 0% 0% 0%
7 My personal care aide stays as long as she is supposed to
82% 12% 6% 0% 0% 0%
8 Generally, my personal care aide knows how to complete all tasks
82% 18% 0% 0% 0% 0%
9 I trust my personal care aide in my house
88% 6% 0% 0% 0% 6%
10 My personal care aide has enough time to do all the jobs I need done
35% 6% 29% 24% 6% 0%
11 My personal care aide usually completes all of the jobs she is suppose to
76% 12% 6% 6% 0% 0%
12 Do these services help you stay in your home
100% 0% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
100% 0% 0% 0% 0% 0%