Senior Connection Center, Inc.   PSA-Wide
2017 SATISFACTION SURVEY RESULTS   Pool 546 | Mailed 115 (21.06% Sample Size)
Mailed 115 | Returned 43 (37.39% Return Rate)
HOME DELIVERED MEALS   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I am happy with the number of meals I receive each week
79% 19% 0% 0% 2% 0%
2 My meals usually arrive on time
79% 16% 2% 2% 0% 0%
3 When the food is delivered, the hot food is hot and the cold food is cold
84% 14% 0% 0% 2% 0%
4 Overall, I like the time of day my meals arrive
77% 19% 0% 5% 0% 0%
5 The food delivery person is friendly, polite and respectful
91% 9% 0% 0% 0% 0%
6 My meals are always delivered
91% 9% 0% 0% 0% 0%
7 I look forward to seeing the person who delivers my meal
74% 19% 5% 2% 0% 0%
8 Overall, my meals taste good
60% 28% 7% 0% 2% 2%
9 I eat most of the meals I receive
63% 33% 2% 0% 2% 0%
10 My meals come too early in the day
12% 14% 2% 33% 40% 0%
11 The home delivered meal service has a good selection of meals
58% 33% 2% 2% 5% 0%
12 My meals are cooked the way I want them cooked
44% 30% 19% 2% 2% 2%
13 Do these services help you stay in your home
84% 12% 2% 0% 0% 2%
14 Do these services help you maintain or improve your quality of life
79% 12% 2% 0% 2% 5%

Senior Connection Center, Inc.   Manatee County Community Services
2017 SATISFACTION SURVEY RESULTS   Pool 43 | Mailed 20 (46.51% Sample Size)
Mailed 20 | Returned 8 (40.00% Return Rate)
HOME DELIVERED MEALS   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I am happy with the number of meals I receive each week
88% 13% 0% 0% 0% 0%
2 My meals usually arrive on time
100% 0% 0% 0% 0% 0%
3 When the food is delivered, the hot food is hot and the cold food is cold
100% 0% 0% 0% 0% 0%
4 Overall, I like the time of day my meals arrive
100% 0% 0% 0% 0% 0%
5 The food delivery person is friendly, polite and respectful
100% 0% 0% 0% 0% 0%
6 My meals are always delivered
100% 0% 0% 0% 0% 0%
7 I look forward to seeing the person who delivers my meal
88% 13% 0% 0% 0% 0%
8 Overall, my meals taste good
50% 50% 0% 0% 0% 0%
9 I eat most of the meals I receive
63% 38% 0% 0% 0% 0%
10 My meals come too early in the day
13% 25% 0% 38% 25% 0%
11 The home delivered meal service has a good selection of meals
63% 38% 0% 0% 0% 0%
12 My meals are cooked the way I want them cooked
25% 50% 13% 0% 0% 13%
13 Do these services help you stay in your home
88% 0% 0% 0% 0% 13%
14 Do these services help you maintain or improve your quality of life
88% 0% 0% 0% 0% 13%

Senior Connection Center, Inc.   Meals on Wheels PLUS of Manatee
2017 SATISFACTION SURVEY RESULTS   Pool 503 | Mailed 95 (18.89% Sample Size)
Mailed 95 | Returned 35 (36.84% Return Rate)
HOME DELIVERED MEALS   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I am happy with the number of meals I receive each week
77% 20% 0% 0% 3% 0%
2 My meals usually arrive on time
74% 20% 3% 3% 0% 0%
3 When the food is delivered, the hot food is hot and the cold food is cold
80% 17% 0% 0% 3% 0%
4 Overall, I like the time of day my meals arrive
71% 23% 0% 6% 0% 0%
5 The food delivery person is friendly, polite and respectful
89% 11% 0% 0% 0% 0%
6 My meals are always delivered
89% 11% 0% 0% 0% 0%
7 I look forward to seeing the person who delivers my meal
71% 20% 6% 3% 0% 0%
8 Overall, my meals taste good
63% 23% 9% 0% 3% 3%
9 I eat most of the meals I receive
63% 31% 3% 0% 3% 0%
10 My meals come too early in the day
11% 11% 3% 31% 43% 0%
11 The home delivered meal service has a good selection of meals
57% 31% 3% 3% 6% 0%
12 My meals are cooked the way I want them cooked
49% 26% 20% 3% 3% 0%
13 Do these services help you stay in your home
83% 14% 3% 0% 0% 0%
14 Do these services help you maintain or improve your quality of life
77% 14% 3% 0% 3% 3%