Senior Connection Center, Inc.   PSA-Wide
2017 SATISFACTION SURVEY RESULTS   Pool 510 | Mailed 243 (47.65% Sample Size)
Mailed 243 | Returned 87 (35.80% Return Rate)
HOMEMAKER   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My homemaker is very thorough
51% 34% 0% 10% 5% 0%
2 My homemaker arrives on time
68% 24% 1% 2% 3% 1%
3 My homemaker is polite and respectful to me
83% 15% 2% 0% 0% 0%
4 In general, my homemaker takes an interest in me as a person
64% 21% 9% 3% 2% 0%
5 I need more hours of homemaker services each week
22% 14% 20% 38% 3% 3%
6 It is easy to communicate with my homemaker
59% 25% 10% 3% 1% 1%
7 My homemaker stays as long as she is supposed to
66% 21% 2% 7% 1% 3%
8 Generally, my homemaker knows how to complete all tasks
53% 36% 7% 1% 2% 1%
9 I trust my homemaker in my home
68% 24% 5% 0% 2% 1%
10 My homemaker has enough time to do all the jobs I need to have done
43% 36% 8% 8% 5% 1%
11 My homemaker usually completes all of the jobs she is suppose to
51% 29% 7% 6% 6% 2%
12 Do these services help you stay in your home
72% 23% 2% 1% 0% 1%
13 Do these services help you maintain or improve your quality of life
69% 24% 6% 0% 1% 0%

Senior Connection Center, Inc.   Hillsborough County Family/Aging Srvcs
2017 SATISFACTION SURVEY RESULTS   Pool 128 | Mailed 65 (50.78% Sample Size)
Mailed 65 | Returned 20 (30.77% Return Rate)
HOMEMAKER   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My homemaker is very thorough
60% 40% 0% 0% 0% 0%
2 My homemaker arrives on time
75% 25% 0% 0% 0% 0%
3 My homemaker is polite and respectful to me
80% 20% 0% 0% 0% 0%
4 In general, my homemaker takes an interest in me as a person
85% 15% 0% 0% 0% 0%
5 I need more hours of homemaker services each week
20% 20% 30% 30% 0% 0%
6 It is easy to communicate with my homemaker
75% 25% 0% 0% 0% 0%
7 My homemaker stays as long as she is supposed to
65% 35% 0% 0% 0% 0%
8 Generally, my homemaker knows how to complete all tasks
55% 40% 5% 0% 0% 0%
9 I trust my homemaker in my home
70% 30% 0% 0% 0% 0%
10 My homemaker has enough time to do all the jobs I need to have done
35% 50% 5% 5% 5% 0%
11 My homemaker usually completes all of the jobs she is suppose to
50% 45% 0% 5% 0% 0%
12 Do these services help you stay in your home
65% 35% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
60% 40% 0% 0% 0% 0%

Senior Connection Center, Inc.   Polk County Elderly Services
2017 SATISFACTION SURVEY RESULTS   Pool 86 | Mailed 50 (58.14% Sample Size)
Mailed 50 | Returned 21 (42.00% Return Rate)
HOMEMAKER   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My homemaker is very thorough
52% 24% 0% 10% 14% 0%
2 My homemaker arrives on time
62% 24% 0% 5% 10% 0%
3 My homemaker is polite and respectful to me
71% 24% 5% 0% 0% 0%
4 In general, my homemaker takes an interest in me as a person
57% 24% 14% 5% 0% 0%
5 I need more hours of homemaker services each week
38% 14% 10% 29% 5% 5%
6 It is easy to communicate with my homemaker
52% 24% 14% 5% 0% 5%
7 My homemaker stays as long as she is supposed to
52% 19% 0% 14% 5% 10%
8 Generally, my homemaker knows how to complete all tasks
48% 43% 5% 0% 5% 0%
9 I trust my homemaker in my home
62% 24% 5% 0% 10% 0%
10 My homemaker has enough time to do all the jobs I need to have done
33% 38% 0% 14% 14% 0%
11 My homemaker usually completes all of the jobs she is suppose to
38% 24% 5% 10% 19% 5%
12 Do these services help you stay in your home
62% 29% 5% 5% 0% 0%
13 Do these services help you maintain or improve your quality of life
67% 19% 10% 0% 5% 0%

Senior Connection Center, Inc.   Manatee County Community Services
2017 SATISFACTION SURVEY RESULTS   Pool 73 | Mailed 25 (34.25% Sample Size)
Mailed 25 | Returned 13 (52.00% Return Rate)
HOMEMAKER   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My homemaker is very thorough
38% 54% 0% 8% 0% 0%
2 My homemaker arrives on time
46% 54% 0% 0% 0% 0%
3 My homemaker is polite and respectful to me
85% 15% 0% 0% 0% 0%
4 In general, my homemaker takes an interest in me as a person
54% 15% 23% 0% 8% 0%
5 I need more hours of homemaker services each week
8% 0% 31% 46% 0% 15%
6 It is easy to communicate with my homemaker
46% 31% 8% 8% 8% 0%
7 My homemaker stays as long as she is supposed to
77% 8% 0% 8% 0% 8%
8 Generally, my homemaker knows how to complete all tasks
54% 31% 0% 0% 8% 8%
9 I trust my homemaker in my home
46% 38% 8% 0% 0% 8%
10 My homemaker has enough time to do all the jobs I need to have done
54% 31% 8% 0% 0% 8%
11 My homemaker usually completes all of the jobs she is suppose to
69% 23% 0% 0% 8% 0%
12 Do these services help you stay in your home
92% 8% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
92% 0% 8% 0% 0% 0%

Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Highlands
2017 SATISFACTION SURVEY RESULTS   Pool 93 | Mailed 51 (54.84% Sample Size)
Mailed 51 | Returned 16 (31.37% Return Rate)
HOMEMAKER   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My homemaker is very thorough
63% 25% 0% 13% 0% 0%
2 My homemaker arrives on time
81% 19% 0% 0% 0% 0%
3 My homemaker is polite and respectful to me
94% 0% 6% 0% 0% 0%
4 In general, my homemaker takes an interest in me as a person
63% 25% 6% 0% 6% 0%
5 I need more hours of homemaker services each week
19% 25% 19% 38% 0% 0%
6 It is easy to communicate with my homemaker
56% 25% 19% 0% 0% 0%
7 My homemaker stays as long as she is supposed to
75% 25% 0% 0% 0% 0%
8 Generally, my homemaker knows how to complete all tasks
56% 25% 13% 6% 0% 0%
9 I trust my homemaker in my home
81% 13% 6% 0% 0% 0%
10 My homemaker has enough time to do all the jobs I need to have done
31% 38% 19% 13% 0% 0%
11 My homemaker usually completes all of the jobs she is suppose to
44% 25% 25% 6% 0% 0%
12 Do these services help you stay in your home
75% 25% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
69% 25% 6% 0% 0% 0%

Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Hardee
2017 SATISFACTION SURVEY RESULTS   Pool 18 | Mailed 13 (72.22% Sample Size)
Mailed 13 | Returned 5 (38.46% Return Rate)
HOMEMAKER   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My homemaker is very thorough
20% 60% 0% 20% 0% 0%
2 My homemaker arrives on time
80% 0% 0% 0% 0% 20%
3 My homemaker is polite and respectful to me
100% 0% 0% 0% 0% 0%
4 In general, my homemaker takes an interest in me as a person
60% 20% 20% 0% 0% 0%
5 I need more hours of homemaker services each week
20% 0% 20% 40% 20% 0%
6 It is easy to communicate with my homemaker
60% 40% 0% 0% 0% 0%
7 My homemaker stays as long as she is supposed to
80% 0% 20% 0% 0% 0%
8 Generally, my homemaker knows how to complete all tasks
40% 40% 20% 0% 0% 0%
9 I trust my homemaker in my home
80% 20% 0% 0% 0% 0%
10 My homemaker has enough time to do all the jobs I need to have done
80% 0% 20% 0% 0% 0%
11 My homemaker usually completes all of the jobs she is suppose to
40% 40% 0% 20% 0% 0%
12 Do these services help you stay in your home
100% 0% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
60% 40% 0% 0% 0% 0%

Senior Connection Center, Inc.   Seniors First
2017 SATISFACTION SURVEY RESULTS   Pool 112 | Mailed 39 (34.82% Sample Size)
Mailed 39 | Returned 12 (30.77% Return Rate)
HOMEMAKER   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My homemaker is very thorough
42% 25% 0% 25% 8% 0%
2 My homemaker arrives on time
67% 8% 8% 8% 8% 0%
3 My homemaker is polite and respectful to me
83% 17% 0% 0% 0% 0%
4 In general, my homemaker takes an interest in me as a person
58% 25% 0% 17% 0% 0%
5 I need more hours of homemaker services each week
17% 8% 8% 58% 8% 0%
6 It is easy to communicate with my homemaker
58% 17% 17% 8% 0% 0%
7 My homemaker stays as long as she is supposed to
58% 17% 8% 17% 0% 0%
8 Generally, my homemaker knows how to complete all tasks
58% 33% 8% 0% 0% 0%
9 I trust my homemaker in my home
75% 17% 8% 0% 0% 0%
10 My homemaker has enough time to do all the jobs I need to have done
58% 25% 8% 8% 0% 0%
11 My homemaker usually completes all of the jobs she is suppose to
67% 17% 8% 0% 0% 8%
12 Do these services help you stay in your home
67% 17% 8% 0% 0% 8%
13 Do these services help you maintain or improve your quality of life
67% 25% 8% 0% 0% 0%