Senior Connection Center, Inc.   PSA-Wide
2017 SATISFACTION SURVEY RESULTS   Pool 1,235 | Mailed 351 (28.42% Sample Size)
Mailed 351 | Returned 107 (30.48% Return Rate)
FROZEN HOME DELIVERED MEALS   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I am happy with the number of frozen meals I receive each week
79% 16% 2% 1% 1% 1%
2 My meals usually arrive on time
79% 15% 3% 0% 1% 2%
3 The frozen meal program has a good selection of meals
55% 28% 7% 7% 1% 2%
4 I eat most of the frozen meals
66% 20% 6% 6% 2% 1%
5 The frozen meals packages are easy to open
74% 20% 4% 1% 1% 1%
6 The frozen meals are easy to heat
76% 21% 2% 1% 1% 0%
7 Overall, my meals taste good
51% 32% 7% 6% 3% 1%
8 The heating instructions on the meals are easy to read and follow
67% 22% 7% 0% 4% 0%
9 Overall, I am satisfied with the frozen home delivered meals I receive.
64% 21% 9% 5% 0% 1%
10 Do these services help you stay in your home
74% 13% 7% 3% 2% 1%
11 Do these services help you maintain or improve your quality of life
64% 20% 11% 3% 2% 0%

Senior Connection Center, Inc.   Hillsborough County Family/Aging Srvcs
2017 SATISFACTION SURVEY RESULTS   Pool 778 | Mailed 126 (16.20% Sample Size)
Mailed 126 | Returned 36 (28.57% Return Rate)
FROZEN HOME DELIVERED MEALS   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I am happy with the number of frozen meals I receive each week
69% 22% 0% 3% 3% 3%
2 My meals usually arrive on time
78% 17% 3% 0% 3% 0%
3 The frozen meal program has a good selection of meals
47% 31% 8% 8% 3% 3%
4 I eat most of the frozen meals
53% 28% 8% 8% 3% 0%
5 The frozen meals packages are easy to open
69% 19% 6% 3% 3% 0%
6 The frozen meals are easy to heat
69% 22% 3% 3% 3% 0%
7 Overall, my meals taste good
44% 36% 6% 8% 6% 0%
8 The heating instructions on the meals are easy to read and follow
56% 22% 14% 0% 8% 0%
9 Overall, I am satisfied with the frozen home delivered meals I receive.
56% 25% 14% 6% 0% 0%
10 Do these services help you stay in your home
67% 19% 11% 0% 3% 0%
11 Do these services help you maintain or improve your quality of life
56% 22% 14% 3% 6% 0%

Senior Connection Center, Inc.   Polk County Elderly Services
2017 SATISFACTION SURVEY RESULTS   Pool 236 | Mailed 92 (38.98% Sample Size)
Mailed 92 | Returned 30 (32.61% Return Rate)
FROZEN HOME DELIVERED MEALS   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I am happy with the number of frozen meals I receive each week
93% 3% 3% 0% 0% 0%
2 My meals usually arrive on time
83% 10% 3% 0% 0% 3%
3 The frozen meal program has a good selection of meals
63% 30% 3% 3% 0% 0%
4 I eat most of the frozen meals
87% 13% 0% 0% 0% 0%
5 The frozen meals packages are easy to open
87% 13% 0% 0% 0% 0%
6 The frozen meals are easy to heat
90% 10% 0% 0% 0% 0%
7 Overall, my meals taste good
63% 30% 7% 0% 0% 0%
8 The heating instructions on the meals are easy to read and follow
80% 17% 3% 0% 0% 0%
9 Overall, I am satisfied with the frozen home delivered meals I receive.
77% 20% 3% 0% 0% 0%
10 Do these services help you stay in your home
87% 7% 3% 3% 0% 0%
11 Do these services help you maintain or improve your quality of life
73% 17% 10% 0% 0% 0%

Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Highlands
2017 SATISFACTION SURVEY RESULTS   Pool 96 | Mailed 57 (59.38% Sample Size)
Mailed 57 | Returned 11 (19.30% Return Rate)
FROZEN HOME DELIVERED MEALS   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I am happy with the number of frozen meals I receive each week
73% 27% 0% 0% 0% 0%
2 My meals usually arrive on time
82% 18% 0% 0% 0% 0%
3 The frozen meal program has a good selection of meals
55% 9% 18% 18% 0% 0%
4 I eat most of the frozen meals
64% 18% 0% 18% 0% 0%
5 The frozen meals packages are easy to open
64% 36% 0% 0% 0% 0%
6 The frozen meals are easy to heat
64% 36% 0% 0% 0% 0%
7 Overall, my meals taste good
55% 18% 9% 18% 0% 0%
8 The heating instructions on the meals are easy to read and follow
55% 45% 0% 0% 0% 0%
9 Overall, I am satisfied with the frozen home delivered meals I receive.
45% 18% 9% 18% 0% 9%
10 Do these services help you stay in your home
55% 18% 9% 9% 9% 0%
11 Do these services help you maintain or improve your quality of life
55% 18% 18% 9% 0% 0%

Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Hardee
2017 SATISFACTION SURVEY RESULTS   Pool 29 | Mailed 21 (72.41% Sample Size)
Mailed 21 | Returned 8 (38.10% Return Rate)
FROZEN HOME DELIVERED MEALS   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I am happy with the number of frozen meals I receive each week
100% 0% 0% 0% 0% 0%
2 My meals usually arrive on time
100% 0% 0% 0% 0% 0%
3 The frozen meal program has a good selection of meals
75% 25% 0% 0% 0% 0%
4 I eat most of the frozen meals
75% 25% 0% 0% 0% 0%
5 The frozen meals packages are easy to open
100% 0% 0% 0% 0% 0%
6 The frozen meals are easy to heat
100% 0% 0% 0% 0% 0%
7 Overall, my meals taste good
63% 38% 0% 0% 0% 0%
8 The heating instructions on the meals are easy to read and follow
88% 13% 0% 0% 0% 0%
9 Overall, I am satisfied with the frozen home delivered meals I receive.
75% 25% 0% 0% 0% 0%
10 Do these services help you stay in your home
100% 0% 0% 0% 0% 0%
11 Do these services help you maintain or improve your quality of life
88% 13% 0% 0% 0% 0%

Senior Connection Center, Inc.   Seniors First
2017 SATISFACTION SURVEY RESULTS   Pool 96 | Mailed 55 (57.29% Sample Size)
Mailed 55 | Returned 22 (40.00% Return Rate)
FROZEN HOME DELIVERED MEALS   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I am happy with the number of frozen meals I receive each week
73% 23% 5% 0% 0% 0%
2 My meals usually arrive on time
68% 23% 5% 0% 0% 5%
3 The frozen meal program has a good selection of meals
50% 32% 9% 5% 0% 5%
4 I eat most of the frozen meals
59% 14% 14% 5% 5% 5%
5 The frozen meals packages are easy to open
59% 27% 9% 0% 0% 5%
6 The frozen meals are easy to heat
64% 32% 5% 0% 0% 0%
7 Overall, my meals taste good
41% 32% 14% 5% 5% 5%
8 The heating instructions on the meals are easy to read and follow
68% 23% 5% 0% 5% 0%
9 Overall, I am satisfied with the frozen home delivered meals I receive.
68% 14% 14% 5% 0% 0%
10 Do these services help you stay in your home
68% 14% 9% 5% 0% 5%
11 Do these services help you maintain or improve your quality of life
64% 23% 9% 5% 0% 0%