Senior Connection Center, Inc.   PSA-Wide
2017 SATISFACTION SURVEY RESULTS   Pool 801 | Mailed 407 (50.81% Sample Size)
Mailed 407 | Returned 134 (32.92% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
81% 16% 1% 1% 0% 0%
2 My case manager listens to what I say about the things I need
78% 18% 3% 1% 0% 1%
3 My case manager is very knowledgeable about the services that are available
74% 21% 4% 1% 0% 1%
4 It is easy to call my case manager if I need to speak with him or her
77% 16% 6% 1% 0% 0%
5 My case manager has arranged all the services I need
72% 16% 10% 1% 1% 1%
6 On the whole, my case manager does a good job setting up care for me
77% 16% 4% 2% 0% 1%
7 My case manager is polite and treats me with respect
86% 11% 2% 0% 1% 0%
8 If I leave a message for my case manager, I know they will return my call
72% 21% 5% 1% 0% 1%
9 My case manager makes an extra effort to get me the help I need
73% 17% 6% 2% 1% 1%
10 Does this service help you stay in your home
86% 10% 2% 1% 0% 0%
11 Does this service help you maintain or improve your quality of life
82% 13% 4% 0% 1% 0%

Senior Connection Center, Inc.   Hillsborough County Family/Aging Srvcs
2017 SATISFACTION SURVEY RESULTS   Pool 266 | Mailed 151 (56.77% Sample Size)
Mailed 151 | Returned 42 (27.81% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
71% 26% 2% 0% 0% 0%
2 My case manager listens to what I say about the things I need
71% 29% 0% 0% 0% 0%
3 My case manager is very knowledgeable about the services that are available
62% 38% 0% 0% 0% 0%
4 It is easy to call my case manager if I need to speak with him or her
64% 26% 7% 2% 0% 0%
5 My case manager has arranged all the services I need
60% 24% 14% 0% 0% 2%
6 On the whole, my case manager does a good job setting up care for me
71% 24% 2% 0% 0% 2%
7 My case manager is polite and treats me with respect
81% 17% 0% 0% 2% 0%
8 If I leave a message for my case manager, I know they will return my call
50% 38% 7% 2% 0% 2%
9 My case manager makes an extra effort to get me the help I need
67% 24% 5% 0% 2% 2%
10 Does this service help you stay in your home
83% 17% 0% 0% 0% 0%
11 Does this service help you maintain or improve your quality of life
79% 21% 0% 0% 0% 0%

Senior Connection Center, Inc.   Manatee County Community Services
2017 SATISFACTION SURVEY RESULTS   Pool 180 | Mailed 75 (41.67% Sample Size)
Mailed 75 | Returned 25 (33.33% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
88% 8% 0% 4% 0% 0%
2 My case manager listens to what I say about the things I need
72% 16% 8% 4% 0% 0%
3 My case manager is very knowledgeable about the services that are available
72% 12% 8% 4% 0% 4%
4 It is easy to call my case manager if I need to speak with him or her
80% 8% 12% 0% 0% 0%
5 My case manager has arranged all the services I need
76% 12% 8% 4% 0% 0%
6 On the whole, my case manager does a good job setting up care for me
76% 8% 8% 8% 0% 0%
7 My case manager is polite and treats me with respect
88% 4% 8% 0% 0% 0%
8 If I leave a message for my case manager, I know they will return my call
80% 8% 8% 4% 0% 0%
9 My case manager makes an extra effort to get me the help I need
64% 16% 12% 8% 0% 0%
10 Does this service help you stay in your home
88% 4% 4% 4% 0% 0%
11 Does this service help you maintain or improve your quality of life
88% 0% 8% 0% 4% 0%

Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Highlands
2017 SATISFACTION SURVEY RESULTS   Pool 67 | Mailed 35 (52.24% Sample Size)
Mailed 35 | Returned 14 (40.00% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
93% 7% 0% 0% 0% 0%
2 My case manager listens to what I say about the things I need
86% 7% 0% 0% 0% 7%
3 My case manager is very knowledgeable about the services that are available
93% 7% 0% 0% 0% 0%
4 It is easy to call my case manager if I need to speak with him or her
93% 7% 0% 0% 0% 0%
5 My case manager has arranged all the services I need
79% 21% 0% 0% 0% 0%
6 On the whole, my case manager does a good job setting up care for me
93% 0% 0% 7% 0% 0%
7 My case manager is polite and treats me with respect
93% 7% 0% 0% 0% 0%
8 If I leave a message for my case manager, I know they will return my call
86% 14% 0% 0% 0% 0%
9 My case manager makes an extra effort to get me the help I need
93% 0% 0% 7% 0% 0%
10 Does this service help you stay in your home
86% 0% 7% 7% 0% 0%
11 Does this service help you maintain or improve your quality of life
79% 7% 14% 0% 0% 0%

Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Hardee
2017 SATISFACTION SURVEY RESULTS   Pool 15 | Mailed 12 (80.00% Sample Size)
Mailed 12 | Returned 2 (16.67% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
100% 0% 0% 0% 0% 0%
2 My case manager listens to what I say about the things I need
100% 0% 0% 0% 0% 0%
3 My case manager is very knowledgeable about the services that are available
100% 0% 0% 0% 0% 0%
4 It is easy to call my case manager if I need to speak with him or her
100% 0% 0% 0% 0% 0%
5 My case manager has arranged all the services I need
100% 0% 0% 0% 0% 0%
6 On the whole, my case manager does a good job setting up care for me
100% 0% 0% 0% 0% 0%
7 My case manager is polite and treats me with respect
100% 0% 0% 0% 0% 0%
8 If I leave a message for my case manager, I know they will return my call
100% 0% 0% 0% 0% 0%
9 My case manager makes an extra effort to get me the help I need
100% 0% 0% 0% 0% 0%
10 Does this service help you stay in your home
100% 0% 0% 0% 0% 0%
11 Does this service help you maintain or improve your quality of life
100% 0% 0% 0% 0% 0%

Senior Connection Center, Inc.   Seniors First
2017 SATISFACTION SURVEY RESULTS   Pool 273 | Mailed 134 (49.08% Sample Size)
Mailed 134 | Returned 51 (38.06% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
82% 16% 2% 0% 0% 0%
2 My case manager listens to what I say about the things I need
82% 14% 4% 0% 0% 0%
3 My case manager is very knowledgeable about the services that are available
78% 16% 6% 0% 0% 0%
4 It is easy to call my case manager if I need to speak with him or her
80% 16% 4% 0% 0% 0%
5 My case manager has arranged all the services I need
76% 12% 10% 0% 2% 0%
6 On the whole, my case manager does a good job setting up care for me
76% 20% 4% 0% 0% 0%
7 My case manager is polite and treats me with respect
86% 12% 2% 0% 0% 0%
8 If I leave a message for my case manager, I know they will return my call
80% 16% 4% 0% 0% 0%
9 My case manager makes an extra effort to get me the help I need
76% 18% 6% 0% 0% 0%
10 Does this service help you stay in your home
86% 12% 2% 0% 0% 0%
11 Does this service help you maintain or improve your quality of life
82% 14% 4% 0% 0% 0%