Senior Connection Center, Inc.   PSA-Wide
2016 SATISFACTION SURVEY RESULTS   Pool 316 | Mailed 141 (44.62% Sample Size)
Mailed 141 | Returned 49 (34.75% Return Rate)
PERSONAL CARE   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My personal care aide is very thorough
78% 14% 0% 6% 0% 2%
2 My personal care aide arrives on time
82% 10% 0% 4% 4% 0%
3 My personal care aide is polite, respectful and treats me with dignity
90% 8% 0% 0% 0% 2%
4 In general, my personal care aide takes an interest in me as a person
80% 16% 0% 2% 0% 2%
5 I need to see my personal care aide more times each week than I do now
31% 8% 20% 35% 6% 0%
6 It is easy to communicate with my personal care aide
80% 14% 2% 4% 0% 0%
7 My personal care aide stays as long as she is supposed to
78% 16% 4% 0% 2% 0%
8 Generally, my personal care aide knows how to complete all tasks
82% 16% 0% 2% 0% 0%
9 I trust my personal care aide in my house
78% 20% 2% 0% 0% 0%
10 My personal care aide has enough time to do all the jobs I need done
59% 24% 12% 2% 2% 0%
11 My personal care aide usually completes all of the jobs she is suppose to
65% 24% 2% 6% 0% 2%
12 Do these services help you stay in your home
94% 6% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
92% 8% 0% 0% 0% 0%

Senior Connection Center, Inc.   Hillsborough County Family/Aging Srvcs
2016 SATISFACTION SURVEY RESULTS   Pool 150 | Mailed 60 (40.00% Sample Size)
Mailed 60 | Returned 12 (20.00% Return Rate)
PERSONAL CARE   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My personal care aide is very thorough
75% 17% 0% 8% 0% 0%
2 My personal care aide arrives on time
83% 8% 0% 8% 0% 0%
3 My personal care aide is polite, respectful and treats me with dignity
92% 0% 0% 0% 0% 8%
4 In general, my personal care aide takes an interest in me as a person
67% 25% 0% 0% 0% 8%
5 I need to see my personal care aide more times each week than I do now
42% 0% 17% 33% 8% 0%
6 It is easy to communicate with my personal care aide
75% 17% 0% 8% 0% 0%
7 My personal care aide stays as long as she is supposed to
67% 33% 0% 0% 0% 0%
8 Generally, my personal care aide knows how to complete all tasks
83% 17% 0% 0% 0% 0%
9 I trust my personal care aide in my house
75% 25% 0% 0% 0% 0%
10 My personal care aide has enough time to do all the jobs I need done
58% 33% 0% 8% 0% 0%
11 My personal care aide usually completes all of the jobs she is suppose to
58% 25% 0% 17% 0% 0%
12 Do these services help you stay in your home
100% 0% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
92% 8% 0% 0% 0% 0%

Senior Connection Center, Inc.   Manatee County Community Services
2016 SATISFACTION SURVEY RESULTS   Pool 64 | Mailed 30 (46.88% Sample Size)
Mailed 30 | Returned 14 (46.67% Return Rate)
PERSONAL CARE   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My personal care aide is very thorough
57% 29% 0% 7% 0% 7%
2 My personal care aide arrives on time
64% 21% 0% 7% 7% 0%
3 My personal care aide is polite, respectful and treats me with dignity
79% 21% 0% 0% 0% 0%
4 In general, my personal care aide takes an interest in me as a person
71% 21% 0% 7% 0% 0%
5 I need to see my personal care aide more times each week than I do now
14% 7% 43% 36% 0% 0%
6 It is easy to communicate with my personal care aide
64% 21% 7% 7% 0% 0%
7 My personal care aide stays as long as she is supposed to
79% 21% 0% 0% 0% 0%
8 Generally, my personal care aide knows how to complete all tasks
71% 21% 0% 7% 0% 0%
9 I trust my personal care aide in my house
57% 36% 7% 0% 0% 0%
10 My personal care aide has enough time to do all the jobs I need done
57% 21% 21% 0% 0% 0%
11 My personal care aide usually completes all of the jobs she is suppose to
50% 36% 0% 7% 0% 7%
12 Do these services help you stay in your home
86% 14% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
86% 14% 0% 0% 0% 0%

Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Highlands
2016 SATISFACTION SURVEY RESULTS   Pool 25 | Mailed 15 (60.00% Sample Size)
Mailed 15 | Returned 6 (40.00% Return Rate)
PERSONAL CARE   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My personal care aide is very thorough
100% 0% 0% 0% 0% 0%
2 My personal care aide arrives on time
100% 0% 0% 0% 0% 0%
3 My personal care aide is polite, respectful and treats me with dignity
100% 0% 0% 0% 0% 0%
4 In general, my personal care aide takes an interest in me as a person
100% 0% 0% 0% 0% 0%
5 I need to see my personal care aide more times each week than I do now
0% 17% 17% 50% 17% 0%
6 It is easy to communicate with my personal care aide
100% 0% 0% 0% 0% 0%
7 My personal care aide stays as long as she is supposed to
83% 17% 0% 0% 0% 0%
8 Generally, my personal care aide knows how to complete all tasks
100% 0% 0% 0% 0% 0%
9 I trust my personal care aide in my house
100% 0% 0% 0% 0% 0%
10 My personal care aide has enough time to do all the jobs I need done
50% 50% 0% 0% 0% 0%
11 My personal care aide usually completes all of the jobs she is suppose to
100% 0% 0% 0% 0% 0%
12 Do these services help you stay in your home
100% 0% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
100% 0% 0% 0% 0% 0%

Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Hardee
2016 SATISFACTION SURVEY RESULTS   Pool 7 | Mailed 6 (85.71% Sample Size)
Mailed 6 | Returned 3 (50.00% Return Rate)
PERSONAL CARE   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My personal care aide is very thorough
67% 0% 0% 33% 0% 0%
2 My personal care aide arrives on time
67% 0% 0% 0% 33% 0%
3 My personal care aide is polite, respectful and treats me with dignity
100% 0% 0% 0% 0% 0%
4 In general, my personal care aide takes an interest in me as a person
67% 33% 0% 0% 0% 0%
5 I need to see my personal care aide more times each week than I do now
67% 0% 0% 33% 0% 0%
6 It is easy to communicate with my personal care aide
100% 0% 0% 0% 0% 0%
7 My personal care aide stays as long as she is supposed to
67% 0% 0% 0% 33% 0%
8 Generally, my personal care aide knows how to complete all tasks
67% 33% 0% 0% 0% 0%
9 I trust my personal care aide in my house
67% 33% 0% 0% 0% 0%
10 My personal care aide has enough time to do all the jobs I need done
100% 0% 0% 0% 0% 0%
11 My personal care aide usually completes all of the jobs she is suppose to
100% 0% 0% 0% 0% 0%
12 Do these services help you stay in your home
100% 0% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
100% 0% 0% 0% 0% 0%

Senior Connection Center, Inc.   Seniors First
2016 SATISFACTION SURVEY RESULTS   Pool 70 | Mailed 30 (42.86% Sample Size)
Mailed 30 | Returned 14 (46.67% Return Rate)
PERSONAL CARE   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My personal care aide is very thorough
93% 7% 0% 0% 0% 0%
2 My personal care aide arrives on time
93% 7% 0% 0% 0% 0%
3 My personal care aide is polite, respectful and treats me with dignity
93% 7% 0% 0% 0% 0%
4 In general, my personal care aide takes an interest in me as a person
93% 7% 0% 0% 0% 0%
5 I need to see my personal care aide more times each week than I do now
43% 14% 7% 29% 7% 0%
6 It is easy to communicate with my personal care aide
86% 14% 0% 0% 0% 0%
7 My personal care aide stays as long as she is supposed to
86% 0% 14% 0% 0% 0%
8 Generally, my personal care aide knows how to complete all tasks
86% 14% 0% 0% 0% 0%
9 I trust my personal care aide in my house
93% 7% 0% 0% 0% 0%
10 My personal care aide has enough time to do all the jobs I need done
57% 14% 21% 0% 7% 0%
11 My personal care aide usually completes all of the jobs she is suppose to
64% 29% 7% 0% 0% 0%
12 Do these services help you stay in your home
93% 7% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
93% 7% 0% 0% 0% 0%