Senior Connection Center, Inc.   PSA-Wide
2016 SATISFACTION SURVEY RESULTS   Pool 647 | Mailed 214 (33.08% Sample Size)
Mailed 214 | Returned 79 (36.92% Return Rate)
HOMEMAKER   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My homemaker is very thorough
65% 20% 4% 4% 4% 4%
2 My homemaker arrives on time
72% 14% 6% 5% 0% 3%
3 My homemaker is polite and respectful to me
90% 8% 0% 1% 0% 1%
4 In general, my homemaker takes an interest in me as a person
75% 16% 5% 4% 0% 0%
5 I need more hours of homemaker services each week
25% 11% 15% 33% 11% 4%
6 It is easy to communicate with my homemaker
72% 24% 1% 1% 0% 1%
7 My homemaker stays as long as she is supposed to
75% 16% 3% 3% 3% 1%
8 Generally, my homemaker knows how to complete all tasks
78% 14% 4% 1% 1% 1%
9 I trust my homemaker in my home
80% 13% 6% 1% 0% 0%
10 My homemaker has enough time to do all the jobs I need to have done
59% 22% 8% 6% 4% 1%
11 My homemaker usually completes all of the jobs she is suppose to
59% 22% 10% 5% 3% 1%
12 Do these services help you stay in your home
91% 8% 1% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
82% 15% 3% 0% 0% 0%

Senior Connection Center, Inc.   Hillsborough County Family/Aging Srvcs
2016 SATISFACTION SURVEY RESULTS   Pool 236 | Mailed 66 (27.97% Sample Size)
Mailed 66 | Returned 18 (27.27% Return Rate)
HOMEMAKER   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My homemaker is very thorough
61% 33% 0% 0% 0% 6%
2 My homemaker arrives on time
72% 17% 6% 0% 0% 6%
3 My homemaker is polite and respectful to me
83% 17% 0% 0% 0% 0%
4 In general, my homemaker takes an interest in me as a person
78% 17% 6% 0% 0% 0%
5 I need more hours of homemaker services each week
17% 22% 17% 33% 11% 0%
6 It is easy to communicate with my homemaker
72% 28% 0% 0% 0% 0%
7 My homemaker stays as long as she is supposed to
67% 28% 0% 0% 0% 6%
8 Generally, my homemaker knows how to complete all tasks
83% 17% 0% 0% 0% 0%
9 I trust my homemaker in my home
89% 11% 0% 0% 0% 0%
10 My homemaker has enough time to do all the jobs I need to have done
67% 22% 0% 6% 0% 6%
11 My homemaker usually completes all of the jobs she is suppose to
67% 22% 11% 0% 0% 0%
12 Do these services help you stay in your home
94% 6% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
78% 22% 0% 0% 0% 0%

Senior Connection Center, Inc.   Polk County Elderly Services
2016 SATISFACTION SURVEY RESULTS   Pool 112 | Mailed 45 (40.18% Sample Size)
Mailed 45 | Returned 19 (42.22% Return Rate)
HOMEMAKER   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My homemaker is very thorough
53% 26% 5% 0% 11% 5%
2 My homemaker arrives on time
63% 16% 11% 5% 0% 5%
3 My homemaker is polite and respectful to me
89% 5% 0% 5% 0% 0%
4 In general, my homemaker takes an interest in me as a person
58% 21% 11% 11% 0% 0%
5 I need more hours of homemaker services each week
21% 11% 26% 32% 11% 0%
6 It is easy to communicate with my homemaker
68% 21% 5% 5% 0% 0%
7 My homemaker stays as long as she is supposed to
63% 16% 5% 5% 11% 0%
8 Generally, my homemaker knows how to complete all tasks
68% 5% 11% 5% 5% 5%
9 I trust my homemaker in my home
63% 21% 11% 5% 0% 0%
10 My homemaker has enough time to do all the jobs I need to have done
63% 26% 0% 5% 5% 0%
11 My homemaker usually completes all of the jobs she is suppose to
53% 21% 11% 5% 11% 0%
12 Do these services help you stay in your home
84% 11% 5% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
74% 21% 5% 0% 0% 0%

Senior Connection Center, Inc.   Manatee County Community Services
2016 SATISFACTION SURVEY RESULTS   Pool 73 | Mailed 28 (38.36% Sample Size)
Mailed 28 | Returned 11 (39.29% Return Rate)
HOMEMAKER   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My homemaker is very thorough
55% 27% 9% 9% 0% 0%
2 My homemaker arrives on time
64% 18% 0% 18% 0% 0%
3 My homemaker is polite and respectful to me
100% 0% 0% 0% 0% 0%
4 In general, my homemaker takes an interest in me as a person
73% 18% 9% 0% 0% 0%
5 I need more hours of homemaker services each week
18% 0% 9% 36% 18% 18%
6 It is easy to communicate with my homemaker
64% 27% 0% 0% 0% 9%
7 My homemaker stays as long as she is supposed to
100% 0% 0% 0% 0% 0%
8 Generally, my homemaker knows how to complete all tasks
64% 36% 0% 0% 0% 0%
9 I trust my homemaker in my home
73% 18% 9% 0% 0% 0%
10 My homemaker has enough time to do all the jobs I need to have done
64% 18% 9% 0% 9% 0%
11 My homemaker usually completes all of the jobs she is suppose to
55% 27% 9% 9% 0% 0%
12 Do these services help you stay in your home
91% 9% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
82% 18% 0% 0% 0% 0%

Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Highlands
2016 SATISFACTION SURVEY RESULTS   Pool 104 | Mailed 27 (25.96% Sample Size)
Mailed 27 | Returned 14 (51.85% Return Rate)
HOMEMAKER   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My homemaker is very thorough
79% 14% 0% 7% 0% 0%
2 My homemaker arrives on time
86% 7% 7% 0% 0% 0%
3 My homemaker is polite and respectful to me
93% 0% 0% 0% 0% 7%
4 In general, my homemaker takes an interest in me as a person
93% 7% 0% 0% 0% 0%
5 I need more hours of homemaker services each week
36% 7% 7% 36% 7% 7%
6 It is easy to communicate with my homemaker
79% 21% 0% 0% 0% 0%
7 My homemaker stays as long as she is supposed to
79% 21% 0% 0% 0% 0%
8 Generally, my homemaker knows how to complete all tasks
93% 7% 0% 0% 0% 0%
9 I trust my homemaker in my home
100% 0% 0% 0% 0% 0%
10 My homemaker has enough time to do all the jobs I need to have done
57% 14% 14% 7% 7% 0%
11 My homemaker usually completes all of the jobs she is suppose to
50% 29% 7% 7% 0% 7%
12 Do these services help you stay in your home
100% 0% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
93% 0% 7% 0% 0% 0%

Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Hardee
2016 SATISFACTION SURVEY RESULTS   Pool 15 | Mailed 8 (53.33% Sample Size)
Mailed 8 | Returned 2 (25.00% Return Rate)
HOMEMAKER   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My homemaker is very thorough
100% 0% 0% 0% 0% 0%
2 My homemaker arrives on time
100% 0% 0% 0% 0% 0%
3 My homemaker is polite and respectful to me
100% 0% 0% 0% 0% 0%
4 In general, my homemaker takes an interest in me as a person
50% 0% 0% 50% 0% 0%
5 I need more hours of homemaker services each week
50% 0% 0% 50% 0% 0%
6 It is easy to communicate with my homemaker
100% 0% 0% 0% 0% 0%
7 My homemaker stays as long as she is supposed to
100% 0% 0% 0% 0% 0%
8 Generally, my homemaker knows how to complete all tasks
100% 0% 0% 0% 0% 0%
9 I trust my homemaker in my home
100% 0% 0% 0% 0% 0%
10 My homemaker has enough time to do all the jobs I need to have done
100% 0% 0% 0% 0% 0%
11 My homemaker usually completes all of the jobs she is suppose to
100% 0% 0% 0% 0% 0%
12 Do these services help you stay in your home
100% 0% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
100% 0% 0% 0% 0% 0%

Senior Connection Center, Inc.   Seniors First
2016 SATISFACTION SURVEY RESULTS   Pool 107 | Mailed 40 (37.38% Sample Size)
Mailed 40 | Returned 15 (37.50% Return Rate)
HOMEMAKER   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My homemaker is very thorough
73% 0% 7% 7% 7% 7%
2 My homemaker arrives on time
73% 13% 7% 7% 0% 0%
3 My homemaker is polite and respectful to me
87% 13% 0% 0% 0% 0%
4 In general, my homemaker takes an interest in me as a person
80% 20% 0% 0% 0% 0%
5 I need more hours of homemaker services each week
33% 13% 13% 27% 13% 0%
6 It is easy to communicate with my homemaker
73% 27% 0% 0% 0% 0%
7 My homemaker stays as long as she is supposed to
73% 13% 7% 7% 0% 0%
8 Generally, my homemaker knows how to complete all tasks
80% 13% 7% 0% 0% 0%
9 I trust my homemaker in my home
73% 13% 13% 0% 0% 0%
10 My homemaker has enough time to do all the jobs I need to have done
40% 27% 20% 13% 0% 0%
11 My homemaker usually completes all of the jobs she is suppose to
67% 13% 13% 7% 0% 0%
12 Do these services help you stay in your home
87% 13% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
87% 13% 0% 0% 0% 0%