Senior Connection Center, Inc.   PSA-Wide
2016 SATISFACTION SURVEY RESULTS   Pool 1,416 | Mailed 285 (20.13% Sample Size)
Mailed 285 | Returned 104 (36.49% Return Rate)
FROZEN HOME DELIVERED MEALS   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I am happy with the number of frozen meals I receive each week
71% 18% 6% 2% 2% 1%
2 My meals usually arrive on time
81% 13% 1% 3% 1% 1%
3 The frozen meal program has a good selection of meals
69% 19% 6% 2% 2% 2%
4 I eat most of the frozen meals
68% 23% 1% 4% 2% 2%
5 The frozen meals packages are easy to open
84% 15% 1% 0% 0% 0%
6 The frozen meals are easy to heat
84% 13% 2% 1% 0% 1%
7 Overall, my meals taste good
63% 25% 5% 3% 4% 0%
8 The heating instructions on the meals are easy to read and follow
69% 21% 4% 5% 0% 1%
9 Overall, I am satisfied with the frozen home delivered meals I receive.
77% 15% 4% 0% 3% 1%
10 Do these services help you stay in your home
81% 16% 1% 1% 1% 0%
11 Do these services help you maintain or improve your quality of life
71% 24% 2% 2% 1% 0%

Senior Connection Center, Inc.   Hillsborough County Family/Aging Srvcs
2016 SATISFACTION SURVEY RESULTS   Pool 846 | Mailed 100 (11.82% Sample Size)
Mailed 100 | Returned 33 (33.00% Return Rate)
FROZEN HOME DELIVERED MEALS   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I am happy with the number of frozen meals I receive each week
76% 18% 0% 3% 3% 0%
2 My meals usually arrive on time
67% 24% 0% 3% 3% 3%
3 The frozen meal program has a good selection of meals
64% 27% 6% 0% 3% 0%
4 I eat most of the frozen meals
55% 36% 0% 3% 3% 3%
5 The frozen meals packages are easy to open
79% 18% 3% 0% 0% 0%
6 The frozen meals are easy to heat
73% 24% 0% 3% 0% 0%
7 Overall, my meals taste good
55% 30% 6% 3% 6% 0%
8 The heating instructions on the meals are easy to read and follow
64% 24% 3% 6% 0% 3%
9 Overall, I am satisfied with the frozen home delivered meals I receive.
73% 21% 3% 0% 3% 0%
10 Do these services help you stay in your home
73% 21% 3% 0% 3% 0%
11 Do these services help you maintain or improve your quality of life
67% 27% 0% 3% 3% 0%

Senior Connection Center, Inc.   Polk County Elderly Services
2016 SATISFACTION SURVEY RESULTS   Pool 303 | Mailed 85 (28.05% Sample Size)
Mailed 85 | Returned 33 (38.82% Return Rate)
FROZEN HOME DELIVERED MEALS   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I am happy with the number of frozen meals I receive each week
73% 15% 6% 3% 0% 3%
2 My meals usually arrive on time
85% 9% 3% 3% 0% 0%
3 The frozen meal program has a good selection of meals
79% 12% 3% 3% 0% 3%
4 I eat most of the frozen meals
82% 15% 0% 3% 0% 0%
5 The frozen meals packages are easy to open
88% 12% 0% 0% 0% 0%
6 The frozen meals are easy to heat
91% 6% 0% 0% 0% 3%
7 Overall, my meals taste good
73% 21% 0% 6% 0% 0%
8 The heating instructions on the meals are easy to read and follow
79% 15% 3% 3% 0% 0%
9 Overall, I am satisfied with the frozen home delivered meals I receive.
82% 12% 6% 0% 0% 0%
10 Do these services help you stay in your home
88% 9% 0% 3% 0% 0%
11 Do these services help you maintain or improve your quality of life
76% 24% 0% 0% 0% 0%

Senior Connection Center, Inc.   Manatee County Community Services
2016 SATISFACTION SURVEY RESULTS   Pool 44 | Mailed 17 (38.64% Sample Size)
Mailed 17 | Returned 3 (17.65% Return Rate)
FROZEN HOME DELIVERED MEALS   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I am happy with the number of frozen meals I receive each week
100% 0% 0% 0% 0% 0%
2 My meals usually arrive on time
100% 0% 0% 0% 0% 0%
3 The frozen meal program has a good selection of meals
67% 33% 0% 0% 0% 0%
4 I eat most of the frozen meals
100% 0% 0% 0% 0% 0%
5 The frozen meals packages are easy to open
100% 0% 0% 0% 0% 0%
6 The frozen meals are easy to heat
100% 0% 0% 0% 0% 0%
7 Overall, my meals taste good
67% 33% 0% 0% 0% 0%
8 The heating instructions on the meals are easy to read and follow
100% 0% 0% 0% 0% 0%
9 Overall, I am satisfied with the frozen home delivered meals I receive.
100% 0% 0% 0% 0% 0%
10 Do these services help you stay in your home
100% 0% 0% 0% 0% 0%
11 Do these services help you maintain or improve your quality of life
100% 0% 0% 0% 0% 0%

Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Highlands
2016 SATISFACTION SURVEY RESULTS   Pool 106 | Mailed 44 (41.51% Sample Size)
Mailed 44 | Returned 19 (43.18% Return Rate)
FROZEN HOME DELIVERED MEALS   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I am happy with the number of frozen meals I receive each week
63% 26% 5% 0% 5% 0%
2 My meals usually arrive on time
95% 5% 0% 0% 0% 0%
3 The frozen meal program has a good selection of meals
74% 5% 11% 0% 5% 5%
4 I eat most of the frozen meals
79% 5% 0% 11% 5% 0%
5 The frozen meals packages are easy to open
89% 11% 0% 0% 0% 0%
6 The frozen meals are easy to heat
89% 5% 5% 0% 0% 0%
7 Overall, my meals taste good
68% 16% 5% 0% 11% 0%
8 The heating instructions on the meals are easy to read and follow
63% 21% 5% 11% 0% 0%
9 Overall, I am satisfied with the frozen home delivered meals I receive.
84% 5% 0% 0% 11% 0%
10 Do these services help you stay in your home
79% 21% 0% 0% 0% 0%
11 Do these services help you maintain or improve your quality of life
68% 21% 5% 5% 0% 0%

Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Hardee
2016 SATISFACTION SURVEY RESULTS   Pool 31 | Mailed 15 (48.39% Sample Size)
Mailed 15 | Returned 5 (33.33% Return Rate)
FROZEN HOME DELIVERED MEALS   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I am happy with the number of frozen meals I receive each week
60% 20% 20% 0% 0% 0%
2 My meals usually arrive on time
80% 20% 0% 0% 0% 0%
3 The frozen meal program has a good selection of meals
40% 40% 20% 0% 0% 0%
4 I eat most of the frozen meals
60% 40% 0% 0% 0% 0%
5 The frozen meals packages are easy to open
80% 20% 0% 0% 0% 0%
6 The frozen meals are easy to heat
80% 20% 0% 0% 0% 0%
7 Overall, my meals taste good
60% 20% 20% 0% 0% 0%
8 The heating instructions on the meals are easy to read and follow
60% 40% 0% 0% 0% 0%
9 Overall, I am satisfied with the frozen home delivered meals I receive.
80% 20% 0% 0% 0% 0%
10 Do these services help you stay in your home
80% 20% 0% 0% 0% 0%
11 Do these services help you maintain or improve your quality of life
80% 20% 0% 0% 0% 0%

Senior Connection Center, Inc.   Seniors First
2016 SATISFACTION SURVEY RESULTS   Pool 86 | Mailed 24 (27.91% Sample Size)
Mailed 24 | Returned 11 (45.83% Return Rate)
FROZEN HOME DELIVERED MEALS   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I am happy with the number of frozen meals I receive each week
64% 18% 18% 0% 0% 0%
2 My meals usually arrive on time
82% 9% 0% 9% 0% 0%
3 The frozen meal program has a good selection of meals
64% 27% 0% 9% 0% 0%
4 I eat most of the frozen meals
45% 36% 9% 0% 0% 9%
5 The frozen meals packages are easy to open
73% 27% 0% 0% 0% 0%
6 The frozen meals are easy to heat
82% 9% 9% 0% 0% 0%
7 Overall, my meals taste good
55% 36% 9% 0% 0% 0%
8 The heating instructions on the meals are easy to read and follow
64% 27% 9% 0% 0% 0%
9 Overall, I am satisfied with the frozen home delivered meals I receive.
55% 27% 9% 0% 0% 9%
10 Do these services help you stay in your home
82% 18% 0% 0% 0% 0%
11 Do these services help you maintain or improve your quality of life
64% 27% 9% 0% 0% 0%