Senior Connection Center, Inc.   PSA-Wide
2016 SATISFACTION SURVEY RESULTS   Pool 851 | Mailed 310 (36.43% Sample Size)
Mailed 310 | Returned 108 (34.84% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
84% 8% 3% 2% 2% 1%
2 My case manager listens to what I say about the things I need
81% 9% 4% 3% 0% 3%
3 My case manager is very knowledgeable about the services that are available
74% 17% 6% 0% 0% 3%
4 It is easy to call my case manager if I need to speak with him or her
74% 18% 3% 1% 0% 5%
5 My case manager has arranged all the services I need
66% 23% 2% 4% 3% 3%
6 On the whole, my case manager does a good job setting up care for me
75% 14% 6% 1% 0% 4%
7 My case manager is polite and treats me with respect
91% 6% 0% 0% 0% 3%
8 If I leave a message for my case manager, I know they will return my call
75% 17% 5% 0% 2% 2%
9 My case manager makes an extra effort to get me the help I need
65% 26% 7% 0% 1% 1%
10 Does this service help you stay in your home
90% 6% 2% 0% 1% 2%
11 Does this service help you maintain or improve your quality of life
84% 10% 3% 0% 1% 2%

Senior Connection Center, Inc.   Hillsborough County Family/Aging Srvcs
2016 SATISFACTION SURVEY RESULTS   Pool 386 | Mailed 126 (32.64% Sample Size)
Mailed 126 | Returned 31 (24.60% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
81% 10% 3% 0% 6% 0%
2 My case manager listens to what I say about the things I need
74% 16% 6% 0% 0% 3%
3 My case manager is very knowledgeable about the services that are available
77% 13% 6% 0% 0% 3%
4 It is easy to call my case manager if I need to speak with him or her
65% 23% 3% 3% 0% 6%
5 My case manager has arranged all the services I need
65% 29% 0% 3% 0% 3%
6 On the whole, my case manager does a good job setting up care for me
77% 16% 3% 0% 0% 3%
7 My case manager is polite and treats me with respect
90% 10% 0% 0% 0% 0%
8 If I leave a message for my case manager, I know they will return my call
71% 23% 6% 0% 0% 0%
9 My case manager makes an extra effort to get me the help I need
61% 35% 3% 0% 0% 0%
10 Does this service help you stay in your home
90% 6% 3% 0% 0% 0%
11 Does this service help you maintain or improve your quality of life
87% 10% 3% 0% 0% 0%

Senior Connection Center, Inc.   Manatee County Community Services
2016 SATISFACTION SURVEY RESULTS   Pool 137 | Mailed 58 (42.34% Sample Size)
Mailed 58 | Returned 25 (43.10% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
92% 4% 0% 0% 0% 4%
2 My case manager listens to what I say about the things I need
84% 8% 0% 4% 0% 4%
3 My case manager is very knowledgeable about the services that are available
68% 20% 8% 0% 0% 4%
4 It is easy to call my case manager if I need to speak with him or her
72% 24% 0% 0% 0% 4%
5 My case manager has arranged all the services I need
60% 28% 0% 0% 4% 8%
6 On the whole, my case manager does a good job setting up care for me
76% 8% 8% 0% 0% 8%
7 My case manager is polite and treats me with respect
92% 0% 0% 0% 0% 8%
8 If I leave a message for my case manager, I know they will return my call
88% 0% 4% 0% 4% 4%
9 My case manager makes an extra effort to get me the help I need
56% 28% 12% 0% 0% 4%
10 Does this service help you stay in your home
92% 0% 4% 0% 0% 4%
11 Does this service help you maintain or improve your quality of life
84% 8% 4% 0% 0% 4%

Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Highlands
2016 SATISFACTION SURVEY RESULTS   Pool 129 | Mailed 42 (32.56% Sample Size)
Mailed 42 | Returned 19 (45.24% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
84% 11% 5% 0% 0% 0%
2 My case manager listens to what I say about the things I need
89% 0% 11% 0% 0% 0%
3 My case manager is very knowledgeable about the services that are available
79% 11% 11% 0% 0% 0%
4 It is easy to call my case manager if I need to speak with him or her
79% 11% 5% 0% 0% 5%
5 My case manager has arranged all the services I need
53% 26% 5% 5% 11% 0%
6 On the whole, my case manager does a good job setting up care for me
79% 5% 16% 0% 0% 0%
7 My case manager is polite and treats me with respect
95% 5% 0% 0% 0% 0%
8 If I leave a message for my case manager, I know they will return my call
58% 37% 5% 0% 0% 0%
9 My case manager makes an extra effort to get me the help I need
63% 21% 16% 0% 0% 0%
10 Does this service help you stay in your home
89% 5% 0% 0% 0% 5%
11 Does this service help you maintain or improve your quality of life
79% 11% 5% 0% 0% 5%

Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Hardee
2016 SATISFACTION SURVEY RESULTS   Pool 22 | Mailed 14 (63.64% Sample Size)
Mailed 14 | Returned 5 (35.71% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
100% 0% 0% 0% 0% 0%
2 My case manager listens to what I say about the things I need
100% 0% 0% 0% 0% 0%
3 My case manager is very knowledgeable about the services that are available
80% 20% 0% 0% 0% 0%
4 It is easy to call my case manager if I need to speak with him or her
100% 0% 0% 0% 0% 0%
5 My case manager has arranged all the services I need
100% 0% 0% 0% 0% 0%
6 On the whole, my case manager does a good job setting up care for me
80% 0% 0% 0% 0% 20%
7 My case manager is polite and treats me with respect
100% 0% 0% 0% 0% 0%
8 If I leave a message for my case manager, I know they will return my call
100% 0% 0% 0% 0% 0%
9 My case manager makes an extra effort to get me the help I need
100% 0% 0% 0% 0% 0%
10 Does this service help you stay in your home
100% 0% 0% 0% 0% 0%
11 Does this service help you maintain or improve your quality of life
100% 0% 0% 0% 0% 0%

Senior Connection Center, Inc.   Seniors First
2016 SATISFACTION SURVEY RESULTS   Pool 177 | Mailed 70 (39.55% Sample Size)
Mailed 70 | Returned 28 (40.00% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
79% 11% 4% 7% 0% 0%
2 My case manager listens to what I say about the things I need
79% 11% 0% 7% 0% 4%
3 My case manager is very knowledgeable about the services that are available
71% 21% 4% 0% 0% 4%
4 It is easy to call my case manager if I need to speak with him or her
79% 14% 4% 0% 0% 4%
5 My case manager has arranged all the services I need
75% 14% 4% 7% 0% 0%
6 On the whole, my case manager does a good job setting up care for me
68% 25% 4% 4% 0% 0%
7 My case manager is polite and treats me with respect
86% 11% 0% 0% 0% 4%
8 If I leave a message for my case manager, I know they will return my call
75% 14% 4% 0% 4% 4%
9 My case manager makes an extra effort to get me the help I need
71% 21% 4% 0% 4% 0%
10 Does this service help you stay in your home
86% 11% 0% 0% 4% 0%
11 Does this service help you maintain or improve your quality of life
82% 14% 0% 0% 4% 0%