Senior Connection Center, Inc.   PSA-Wide
2017 SATISFACTION SURVEY RESULTS   Pool 244 | Mailed 150 (61.48% Sample Size)
Mailed 150 | Returned 47 (31.33% Return Rate)
PERSONAL CARE   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My personal care aide is very thorough
74% 17% 4% 4% 0% 0%
2 My personal care aide arrives on time
79% 17% 2% 0% 0% 2%
3 My personal care aide is polite, respectful and treats me with dignity
87% 11% 0% 2% 0% 0%
4 In general, my personal care aide takes an interest in me as a person
79% 15% 0% 0% 2% 4%
5 I need to see my personal care aide more times each week than I do now
36% 13% 15% 30% 4% 2%
6 It is easy to communicate with my personal care aide
85% 13% 0% 2% 0% 0%
7 My personal care aide stays as long as she is supposed to
79% 17% 2% 0% 2% 0%
8 Generally, my personal care aide knows how to complete all tasks
79% 17% 2% 0% 2% 0%
9 I trust my personal care aide in my house
85% 11% 0% 0% 2% 2%
10 My personal care aide has enough time to do all the jobs I need done
55% 19% 13% 11% 2% 0%
11 My personal care aide usually completes all of the jobs she is suppose to
72% 19% 2% 6% 0% 0%
12 Do these services help you stay in your home
91% 6% 0% 2% 0% 0%
13 Do these services help you maintain or improve your quality of life
94% 4% 0% 0% 2% 0%