Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Highlands
2017 SATISFACTION SURVEY RESULTS   Pool 93 | Mailed 51 (54.84% Sample Size)
Mailed 51 | Returned 16 (31.37% Return Rate)
HOMEMAKER   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My homemaker is very thorough
63% 25% 0% 13% 0% 0%
2 My homemaker arrives on time
81% 19% 0% 0% 0% 0%
3 My homemaker is polite and respectful to me
94% 0% 6% 0% 0% 0%
4 In general, my homemaker takes an interest in me as a person
63% 25% 6% 0% 6% 0%
5 I need more hours of homemaker services each week
19% 25% 19% 38% 0% 0%
6 It is easy to communicate with my homemaker
56% 25% 19% 0% 0% 0%
7 My homemaker stays as long as she is supposed to
75% 25% 0% 0% 0% 0%
8 Generally, my homemaker knows how to complete all tasks
56% 25% 13% 6% 0% 0%
9 I trust my homemaker in my home
81% 13% 6% 0% 0% 0%
10 My homemaker has enough time to do all the jobs I need to have done
31% 38% 19% 13% 0% 0%
11 My homemaker usually completes all of the jobs she is suppose to
44% 25% 25% 6% 0% 0%
12 Do these services help you stay in your home
75% 25% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
69% 25% 6% 0% 0% 0%