Senior Connection Center, Inc.   PSA-Wide
2017 SATISFACTION SURVEY RESULTS   Pool 801 | Mailed 407 (50.81% Sample Size)
Mailed 407 | Returned 134 (32.92% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
81% 16% 1% 1% 0% 0%
2 My case manager listens to what I say about the things I need
78% 18% 3% 1% 0% 1%
3 My case manager is very knowledgeable about the services that are available
74% 21% 4% 1% 0% 1%
4 It is easy to call my case manager if I need to speak with him or her
77% 16% 6% 1% 0% 0%
5 My case manager has arranged all the services I need
72% 16% 10% 1% 1% 1%
6 On the whole, my case manager does a good job setting up care for me
77% 16% 4% 2% 0% 1%
7 My case manager is polite and treats me with respect
86% 11% 2% 0% 1% 0%
8 If I leave a message for my case manager, I know they will return my call
72% 21% 5% 1% 0% 1%
9 My case manager makes an extra effort to get me the help I need
73% 17% 6% 2% 1% 1%
10 Does this service help you stay in your home
86% 10% 2% 1% 0% 0%
11 Does this service help you maintain or improve your quality of life
82% 13% 4% 0% 1% 0%