Senior Connection Center, Inc.   Seniors First
2017 SATISFACTION SURVEY RESULTS   Pool 273 | Mailed 134 (49.08% Sample Size)
Mailed 134 | Returned 51 (38.06% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
82% 16% 2% 0% 0% 0%
2 My case manager listens to what I say about the things I need
82% 14% 4% 0% 0% 0%
3 My case manager is very knowledgeable about the services that are available
78% 16% 6% 0% 0% 0%
4 It is easy to call my case manager if I need to speak with him or her
80% 16% 4% 0% 0% 0%
5 My case manager has arranged all the services I need
76% 12% 10% 0% 2% 0%
6 On the whole, my case manager does a good job setting up care for me
76% 20% 4% 0% 0% 0%
7 My case manager is polite and treats me with respect
86% 12% 2% 0% 0% 0%
8 If I leave a message for my case manager, I know they will return my call
80% 16% 4% 0% 0% 0%
9 My case manager makes an extra effort to get me the help I need
76% 18% 6% 0% 0% 0%
10 Does this service help you stay in your home
86% 12% 2% 0% 0% 0%
11 Does this service help you maintain or improve your quality of life
82% 14% 4% 0% 0% 0%