Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Highlands
2017 SATISFACTION SURVEY RESULTS   Pool 67 | Mailed 35 (52.24% Sample Size)
Mailed 35 | Returned 14 (40.00% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
93% 7% 0% 0% 0% 0%
2 My case manager listens to what I say about the things I need
86% 7% 0% 0% 0% 7%
3 My case manager is very knowledgeable about the services that are available
93% 7% 0% 0% 0% 0%
4 It is easy to call my case manager if I need to speak with him or her
93% 7% 0% 0% 0% 0%
5 My case manager has arranged all the services I need
79% 21% 0% 0% 0% 0%
6 On the whole, my case manager does a good job setting up care for me
93% 0% 0% 7% 0% 0%
7 My case manager is polite and treats me with respect
93% 7% 0% 0% 0% 0%
8 If I leave a message for my case manager, I know they will return my call
86% 14% 0% 0% 0% 0%
9 My case manager makes an extra effort to get me the help I need
93% 0% 0% 7% 0% 0%
10 Does this service help you stay in your home
86% 0% 7% 7% 0% 0%
11 Does this service help you maintain or improve your quality of life
79% 7% 14% 0% 0% 0%