Senior Connection Center, Inc.   Manatee County Community Services
2017 SATISFACTION SURVEY RESULTS   Pool 180 | Mailed 75 (41.67% Sample Size)
Mailed 75 | Returned 25 (33.33% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
88% 8% 0% 4% 0% 0%
2 My case manager listens to what I say about the things I need
72% 16% 8% 4% 0% 0%
3 My case manager is very knowledgeable about the services that are available
72% 12% 8% 4% 0% 4%
4 It is easy to call my case manager if I need to speak with him or her
80% 8% 12% 0% 0% 0%
5 My case manager has arranged all the services I need
76% 12% 8% 4% 0% 0%
6 On the whole, my case manager does a good job setting up care for me
76% 8% 8% 8% 0% 0%
7 My case manager is polite and treats me with respect
88% 4% 8% 0% 0% 0%
8 If I leave a message for my case manager, I know they will return my call
80% 8% 8% 4% 0% 0%
9 My case manager makes an extra effort to get me the help I need
64% 16% 12% 8% 0% 0%
10 Does this service help you stay in your home
88% 4% 4% 4% 0% 0%
11 Does this service help you maintain or improve your quality of life
88% 0% 8% 0% 4% 0%