Senior Connection Center, Inc.   Hillsborough County Family/Aging Srvcs
2017 SATISFACTION SURVEY RESULTS   Pool 266 | Mailed 151 (56.77% Sample Size)
Mailed 151 | Returned 42 (27.81% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
71% 26% 2% 0% 0% 0%
2 My case manager listens to what I say about the things I need
71% 29% 0% 0% 0% 0%
3 My case manager is very knowledgeable about the services that are available
62% 38% 0% 0% 0% 0%
4 It is easy to call my case manager if I need to speak with him or her
64% 26% 7% 2% 0% 0%
5 My case manager has arranged all the services I need
60% 24% 14% 0% 0% 2%
6 On the whole, my case manager does a good job setting up care for me
71% 24% 2% 0% 0% 2%
7 My case manager is polite and treats me with respect
81% 17% 0% 0% 2% 0%
8 If I leave a message for my case manager, I know they will return my call
50% 38% 7% 2% 0% 2%
9 My case manager makes an extra effort to get me the help I need
67% 24% 5% 0% 2% 2%
10 Does this service help you stay in your home
83% 17% 0% 0% 0% 0%
11 Does this service help you maintain or improve your quality of life
79% 21% 0% 0% 0% 0%