Senior Connection Center, Inc.   PSA-Wide
2016 SATISFACTION SURVEY RESULTS   Pool 316 | Mailed 141 (44.62% Sample Size)
Mailed 141 | Returned 49 (34.75% Return Rate)
PERSONAL CARE   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My personal care aide is very thorough
78% 14% 0% 6% 0% 2%
2 My personal care aide arrives on time
82% 10% 0% 4% 4% 0%
3 My personal care aide is polite, respectful and treats me with dignity
90% 8% 0% 0% 0% 2%
4 In general, my personal care aide takes an interest in me as a person
80% 16% 0% 2% 0% 2%
5 I need to see my personal care aide more times each week than I do now
31% 8% 20% 35% 6% 0%
6 It is easy to communicate with my personal care aide
80% 14% 2% 4% 0% 0%
7 My personal care aide stays as long as she is supposed to
78% 16% 4% 0% 2% 0%
8 Generally, my personal care aide knows how to complete all tasks
82% 16% 0% 2% 0% 0%
9 I trust my personal care aide in my house
78% 20% 2% 0% 0% 0%
10 My personal care aide has enough time to do all the jobs I need done
59% 24% 12% 2% 2% 0%
11 My personal care aide usually completes all of the jobs she is suppose to
65% 24% 2% 6% 0% 2%
12 Do these services help you stay in your home
94% 6% 0% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
92% 8% 0% 0% 0% 0%