Senior Connection Center, Inc.   PSA-Wide
2016 SATISFACTION SURVEY RESULTS   Pool 647 | Mailed 214 (33.08% Sample Size)
Mailed 214 | Returned 79 (36.92% Return Rate)
HOMEMAKER   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 My homemaker is very thorough
65% 20% 4% 4% 4% 4%
2 My homemaker arrives on time
72% 14% 6% 5% 0% 3%
3 My homemaker is polite and respectful to me
90% 8% 0% 1% 0% 1%
4 In general, my homemaker takes an interest in me as a person
75% 16% 5% 4% 0% 0%
5 I need more hours of homemaker services each week
25% 11% 15% 33% 11% 4%
6 It is easy to communicate with my homemaker
72% 24% 1% 1% 0% 1%
7 My homemaker stays as long as she is supposed to
75% 16% 3% 3% 3% 1%
8 Generally, my homemaker knows how to complete all tasks
78% 14% 4% 1% 1% 1%
9 I trust my homemaker in my home
80% 13% 6% 1% 0% 0%
10 My homemaker has enough time to do all the jobs I need to have done
59% 22% 8% 6% 4% 1%
11 My homemaker usually completes all of the jobs she is suppose to
59% 22% 10% 5% 3% 1%
12 Do these services help you stay in your home
91% 8% 1% 0% 0% 0%
13 Do these services help you maintain or improve your quality of life
82% 15% 3% 0% 0% 0%