Senior Connection Center, Inc.   PSA-Wide
2016 SATISFACTION SURVEY RESULTS   Pool 851 | Mailed 310 (36.43% Sample Size)
Mailed 310 | Returned 108 (34.84% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
84% 8% 3% 2% 2% 1%
2 My case manager listens to what I say about the things I need
81% 9% 4% 3% 0% 3%
3 My case manager is very knowledgeable about the services that are available
74% 17% 6% 0% 0% 3%
4 It is easy to call my case manager if I need to speak with him or her
74% 18% 3% 1% 0% 5%
5 My case manager has arranged all the services I need
66% 23% 2% 4% 3% 3%
6 On the whole, my case manager does a good job setting up care for me
75% 14% 6% 1% 0% 4%
7 My case manager is polite and treats me with respect
91% 6% 0% 0% 0% 3%
8 If I leave a message for my case manager, I know they will return my call
75% 17% 5% 0% 2% 2%
9 My case manager makes an extra effort to get me the help I need
65% 26% 7% 0% 1% 1%
10 Does this service help you stay in your home
90% 6% 2% 0% 1% 2%
11 Does this service help you maintain or improve your quality of life
84% 10% 3% 0% 1% 2%