Senior Connection Center, Inc.   Seniors First
2016 SATISFACTION SURVEY RESULTS   Pool 177 | Mailed 70 (39.55% Sample Size)
Mailed 70 | Returned 28 (40.00% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
79% 11% 4% 7% 0% 0%
2 My case manager listens to what I say about the things I need
79% 11% 0% 7% 0% 4%
3 My case manager is very knowledgeable about the services that are available
71% 21% 4% 0% 0% 4%
4 It is easy to call my case manager if I need to speak with him or her
79% 14% 4% 0% 0% 4%
5 My case manager has arranged all the services I need
75% 14% 4% 7% 0% 0%
6 On the whole, my case manager does a good job setting up care for me
68% 25% 4% 4% 0% 0%
7 My case manager is polite and treats me with respect
86% 11% 0% 0% 0% 4%
8 If I leave a message for my case manager, I know they will return my call
75% 14% 4% 0% 4% 4%
9 My case manager makes an extra effort to get me the help I need
71% 21% 4% 0% 4% 0%
10 Does this service help you stay in your home
86% 11% 0% 0% 4% 0%
11 Does this service help you maintain or improve your quality of life
82% 14% 0% 0% 4% 0%