Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Hardee
2016 SATISFACTION SURVEY RESULTS   Pool 22 | Mailed 14 (63.64% Sample Size)
Mailed 14 | Returned 5 (35.71% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
100% 0% 0% 0% 0% 0%
2 My case manager listens to what I say about the things I need
100% 0% 0% 0% 0% 0%
3 My case manager is very knowledgeable about the services that are available
80% 20% 0% 0% 0% 0%
4 It is easy to call my case manager if I need to speak with him or her
100% 0% 0% 0% 0% 0%
5 My case manager has arranged all the services I need
100% 0% 0% 0% 0% 0%
6 On the whole, my case manager does a good job setting up care for me
80% 0% 0% 0% 0% 20%
7 My case manager is polite and treats me with respect
100% 0% 0% 0% 0% 0%
8 If I leave a message for my case manager, I know they will return my call
100% 0% 0% 0% 0% 0%
9 My case manager makes an extra effort to get me the help I need
100% 0% 0% 0% 0% 0%
10 Does this service help you stay in your home
100% 0% 0% 0% 0% 0%
11 Does this service help you maintain or improve your quality of life
100% 0% 0% 0% 0% 0%