Senior Connection Center, Inc.   Nu-Hope Elder Care Services - Highlands
2016 SATISFACTION SURVEY RESULTS   Pool 129 | Mailed 42 (32.56% Sample Size)
Mailed 42 | Returned 19 (45.24% Return Rate)
CASE MANAGEMENT   
Question Yes Definitely Yes I Think So Not Sure No Don't Think So No Definitely No Response
1 I know how to contact my case manager if I have a problem
84% 11% 5% 0% 0% 0%
2 My case manager listens to what I say about the things I need
89% 0% 11% 0% 0% 0%
3 My case manager is very knowledgeable about the services that are available
79% 11% 11% 0% 0% 0%
4 It is easy to call my case manager if I need to speak with him or her
79% 11% 5% 0% 0% 5%
5 My case manager has arranged all the services I need
53% 26% 5% 5% 11% 0%
6 On the whole, my case manager does a good job setting up care for me
79% 5% 16% 0% 0% 0%
7 My case manager is polite and treats me with respect
95% 5% 0% 0% 0% 0%
8 If I leave a message for my case manager, I know they will return my call
58% 37% 5% 0% 0% 0%
9 My case manager makes an extra effort to get me the help I need
63% 21% 16% 0% 0% 0%
10 Does this service help you stay in your home
89% 5% 0% 0% 0% 5%
11 Does this service help you maintain or improve your quality of life
79% 11% 5% 0% 0% 5%